Courses
Create, find and navigate content, track your progress, and access your certificates.
Manage course registrations
Add, remove, or transfer courses for users or user groups.
Tile unlockingYou can use and add courses to the tile unlock functionality for users to complete training in a specific order.
Admin tool add courses to a user groupAssign a course to a user group.
You can assign courses to user groups based on different criteria.
Order or site license renewalYou can easily renew your order.
Set up course renewal rulesYou can configure course renewal rules to automatically reset courses after a set amount of time.
View progress of my coursesView stats on completed courses.
Translate a course into a different languageAdd different languages to your courses.
Scorm course view your end assessment resultsHow to check whether you've passed a course.
Request a course transferYou can transfer or reinstate previously completed courses with another company or within the same company.
Access and navigate the content hubThe content hub is designed to make learning and compliance faster, easier, and more intuitive for your learners.
Upload and manage training recordsYou can upload or add training records to your employees.
Book or cancel your courses or eventsYou can book or cancel your training through the event calendar.
Book or reschedule your personal license courseYou can book or reschedule your personal license exam on Zoom.
Navigate through coursesYou can navigate through your course using different options
Create and manage events within campusYou can create and manage events using the event editor.
Manage attendees booked to an eventYou can manage attendees for events using the event editor
Create a news articleYou can create and publish news on your console
Link a training record to a courseYou can link a training record to a CPL Learning course and bulk upload them
View available courses from an orderView all available courses from a specific order through Admin tool.
Course creator
Create courses, set up your course info page, or update SCORM courses.
Update a scorm course in course managerHow to update a scorm course.
Add questions to a module through course creatorYou can create and add questions into your modules as you create your course.
Upload Scorm or xAPI courseYou can upload scorm file through course creator
Add a certificate to a course you’re building with course creatorAdd a certificate to a course you're creating through course manager.
Certificates
Find and download certificate for completed courses.
Admin Tool Enable Ecert printYou can enable certificates from previous learning on the users new account.
Download certificates as a userYou can download either your certificates or those of your employees.
Can't see my certificatesI don't have any certificates on my account.
Certificate requestYou can request certificates from previous employer.
Download descendants certificatesYou can download your employees certificates
Course issues
Troubleshooting steps for issues with courses.
Clear browser cacheHow to clear cache in your internet browser.
Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
Can't move forward on the next module with my courseI can't move past the current module on a course.
Course not launchingNothing happens when I attempt to start a course.
Courses are not loadingUnable to access a course in CPL Learning
Videos not loadingVideos won't play or keep freezing.
Unable to unlock end assessmentI can't unlock the end assessment on a course.
Courses are not showing up to my accountCourses are not visible on your account.
Course won't update as completeThe course status doesn't change to complete even after completion.
Unlock end assessmentComplete all sections within your course to unlock your end assessment
Learning journeys
As a manager you can guide users through a structured and personalised skill development pathway.
Add the learning journey report widgetYou can add the learning journey report widget through manage platform.
Access, edit and manage allocation on learning journeysYou can use learning journeys to guide users through a structured and personalised skill development path.
Learning journeys import pathwayYou can migrate your existing learning pathways to the learning journey platform.