Courses
Create, find and navigate content, track your progress, and access your certificates.
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Manage course registrations
Add, remove, or transfer courses for users or user groups.
- Admin tool add courses to a user groupAssign a course to a user group. You can assign courses to user groups based on different criteria.
- Order or site license renewalYou can easily renew your order.
- Set up course renewal rulesYou can configure course renewal rules to automatically reset courses after a set amount of time.
- Course not updating as complete in my statsView stats on completed courses.
- Translate a course into a different languageAdd different languages to your courses.
- View end assessment resultsHow to check whether you've passed a course.
- Request a course transferYou can transfer or reinstate previously completed courses with another company or within the same company.
- Access and navigate the content hubThe content hub is designed to make learning and compliance faster, easier, and more intuitive for your learners.
- Upload and manage training recordsYou can manage training records by adding records, upload certificates, create descriptions for reporting, and set up renewal rules.
- Book or cancel eventsYou can book, request, and cancel courses or events through the learning platform event calendar.
- Book or reschedule your personal license courseComplete your personal licence exam on Zoom and find details about booking, rescheduling, renewing, and receiving your certificate after completion.
- Navigate through coursesYou can navigate through your course using different options
- Create and manage eventsYou can create and manage events types, venues, trainers, and both in-person and virtual events within the learning platform.
- Manage attendees booked to an eventManage event attendees, update attendance outcomes, add or remove attendees, and maintain existing events directly through the Event Editor.
- Create a news articleYou can create, manage, and control the visibility of news posts using the News editor. You can publish articles, schedule posts, manage audiences, enable comments, and pin important updates.
- Link a training record to a courseYou can link a training record to a CPL Learning course and bulk upload them.
- View and manage courses through the admin toolView all available courses from a specific order through Admin tool.
- Event not showing on the calendarYou can verify the event type status and enable it if an event is not showing on the event calendar.
Course creator
Create courses, set up your course info page, or update SCORM courses.
- Update a scorm course in course managerUpdate a scorm course file in CPL Course Manager and understand how updates affect users who have already been allocated the course.
- Add questions to a module through course creatorYou can create and manage questions within course modules to assess learner knowledge and track completion.
- Upload Scorm or xAPI courseYou can upload scorm file through course creator
- Add a certificate to a course you’re building with course creatorAdd a certificate to a course you're creating through course manager.
- Add questions and set up the end of learning assessment in course manager.
Certificates
Find and download certificate for completed courses.
- Admin Tool Enable Ecert printYou can enable certificates from previous learning on the users new account.
- Download certificates as a userYou can access your completed course certificates, download them for your records, and understand how long they remain available, including important information about certificate retention and course resets.
- Can't see my certificatesTroubleshoot missing certificates by checking course completion status, licence validity, account associations, certificate configuration, and certification requirements.
- Certificate requestYou can request certificates from previous employer.
- Download descendants certificatesYou can download your employees certificates
Course issues
Troubleshooting steps for issues with courses.
- Clear browser cacheHow to clear cache in your internet browser.
- Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
- Can't move forward on the next module with my courseI can't move past the current module on a course.
- Course not launching or blockedRemove pop-up blockers to launch your courses.
- Courses are not loadingCourses are accessible but do not load correctly in the CPL Learning platform.
- Videos not loadingVideos won't play or keep freezing.
- Unable to unlock end assessmentYou can troubleshoot issues with unlocking the final module of your course by reviewing incomplete sections and completing all required course activities.
- Courses are not showing up to my accountCourses are not visible on your account.
- Course won't update as completeThe course status doesn't change to complete even after completion.
- Unlock end assessmentComplete all sections within your course to unlock your end assessment.
Learning journeys
As a manager you can guide users through a structured and personalised skill development pathway.
- Add the learning journey report widgetYou can add the Learning Journey report widget to display key learning journey information and provide users with quick access to relevant learning content.
- Access, edit and manage allocation on learning journeysYou can use learning journeys to guide users through a structured and personalised skill development path.
- Learning journeys import pathwayYou can migrate your existing learning pathways to the learning journey platform.