Note: It can take up to four hours for data to move over to the new account.
Request a course transfer
To request a transfer of courses that you've previously completed to a new account use the Access Digital Assistant and provide the following details:
Your full name.
Previous and current employee numbers if possible to locate both accounts.
Your old company id, site, and postcode.
Completion certificates if available.
We can only accept certificates for courses you've completed in the last three years.
Once we have this information, we can complete the data transfer.
⚠️Important: Courses can only be transferred between accounts if the same versions of the courses exist in both accounts. For example, if you've completed a course on your old account but your new account has a newer version, those courses won't transfer over to your new account.
Admin tool course transfer
If you have access to the Admin Tool and want to transfer courses between a duplicate account follow the steps:
Note: Only managers, assistant managers, and administrators can access or request access to the Admin Tool. If you don't have the relevant permission, reach out to your Head Office.
Login into the Admin Tool.
Click Employees and select the active user account.
This is the account you will move the courses to.
Click Products, then Courses.
Click the Import
icon.
Enter the employee's duplicate account name then click OK.