⚠️Important: Depending on your configuration allocation course setup up you may need to remove the course from the user group as this could potentially reallocate on the user account.
Remove a course from a user
To remove courses from employees, please do the below:
Log in to the Admin tool.
Click Employees.
Locate and select the employee to remove the courses.
Click Products, then click Courses.
Find the courses to remove and click Options in the course row.
Click Remove.
Remove a course from a user group
Note: If you don't have the relevant permission configured address this to your Head Office.
To remove a course from the user group allocation follow the steps below:
Log in to the Admin tool.
Click Config, then click Allocation.
Click Courses and select a default order ID.
Click Groups, then select the group to remove course allocation from.
Click the Bin icon on the right.
Click Ok.
🤓 Tip: Removing a course from the user group allocation won't remove the course from users who already have it assigned. You can remove courses from each user using bulk action.
Bulk reset or remove courses
Note: You need to be an administrator to do this.
Log into the Admin tool then click Bulk Actions.
Click New Action then select the relevant users or user group.
Click Next step then select Product.
Click Next step then select the items you need to change.
Click Next step then select the relevant action:
Reset.
Archive.
Remove permanently.
Remove permanently if not completed.
Click Summary then click Run bulk action.
Note: The changes aren't instantaneous. We recommend you allow some time for the action to update.