Certificates are generated automatically once you have fully completed a course according to the platformâs requirements. If you can't find a certificate, there may be additional steps required to complete the course, or system delays affecting its availability.
Additionally, ensure that your account is correctly associated with the course or company. If your profile is linked to the wrong company, the certificate may not be accessible.
If you've completed courses in CPL Learning, but you don't see certificates on your account, there are several possible reasons:
The course is incomplete: Certificates are only generated if all assessments within the course are fully submitted. Ensure that every question is answered, and the course status is clearly marked as Complete.
The order has expired: If your license or subscription has ended, renewal might be needed to access certificates.
Course was completed with a previous employer: In this instance, you can request a course transfer.
The course was manually marked as complete: Unless all required assessments are finalised and submitted, the system will not automatically issue a certificate. Open the course again to check and complete any pending items.
System delays or syncing issues: Completion data, including certificates, may take time to sync in the system. Allow some time and revisit later to check certificate availability.
Your account is not associated with the correct company: Verify that your profile is linked to the appropriate organization to access the certificate.
Personal licence certificate: Completing the e-learning and mock exam does not automatically generate an official certificate. To receive the official certificate:
Schedule and complete the proctored Zoom exam.
Pass the Zoom exam.
The certificate will then be issued and sent as a physical document.
Course does not have a certificate configured: Some courses uploaded and created directly by an organisation may not have a certificate assigned during setup. In these cases, learners can complete the course successfully, but no certificate will be generated until a certificate has been uploaded and configured for the course.