Course issues
Troubleshooting steps for issues with courses.
Clear browser cacheHow to clear cache in your internet browser.
Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
Can't move forward on the next module with my courseI can't move past the current module on a course.
Course not launchingNothing happens when I attempt to start a course.
Courses are not loadingUnable to access a course in CPL Learning
Videos not loadingVideos won't play or keep freezing.
Unable to unlock end assessmentI can't unlock the end assessment on a course.
Courses are not showing up to my accountCourses are not visible on your account.
Course won't update as completeThe course status doesn't change to complete even after completion.
Unlock end assessmentComplete all sections within your course to unlock your end assessment