Course issues
Troubleshooting steps for issues with courses.
By Andreea1 author10 articles
- Clear browser cacheHow to clear cache in your internet browser.
- Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
- Can't move forward on the next module with my courseI can't move past the current module on a course.
- Course not launching or blockedRemove pop-up blockers to launch your courses.
- Courses are not loadingCourses are accessible but do not load correctly in the CPL Learning platform.
- Videos not loadingVideos won't play or keep freezing.
- Unable to unlock end assessmentYou can troubleshoot issues with unlocking the final module of your course by reviewing incomplete sections and completing all required course activities.
- Courses are not showing up to my accountCourses are not visible on your account.
- Course won't update as completeThe course status doesn't change to complete even after completion.
- Unlock end assessmentComplete all sections within your course to unlock your end assessment.