Course issues
Troubleshooting steps for issues with courses.
By Andreea1 author10 articles
Clear browser cacheHow to clear cache in your internet browser.
Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
Can't move forward on the next module with my courseI can't move past the current module on a course.
Course not launching or blockedRemove pop-up blockers to launch your courses.
Courses are not loadingCourses are accessible but do not load correctly in the CPL Learning platform.
Videos not loadingVideos won't play or keep freezing.
Unable to unlock end assessmentI can't unlock the end assessment on a course.
Courses are not showing up to my accountCourses are not visible on your account.
Course won't update as completeThe course status doesn't change to complete even after completion.
Unlock end assessmentComplete all sections within your course to unlock your end assessment
