Skip to main content

Courses are not loading

Unable to access a course in CPL Learning

Andreea Nicoara avatar
Written by Andreea Nicoara
Updated over 3 months ago

There may be times when you're trying to complete a course in CPL Learning, but it won't load or is lagging. To resolve this, please ensure your device meets our minimum technical requirements.

Note: If the course title is blank, you can use the Access Digital Assistant for further support.

You can also try:

  • Try a different internet browser, we recommend Google Chrome.

  • Access the console through private or incognito mode in your browser.

  • Try using the CPL Learning mobile app.

  • If it's a video that won't play, try pausing the video for a while.

Did this answer your question?