There may be times when you're trying to complete a course in CPL Learning, but it won't load or is lagging. To resolve this, please ensure your device meets our minimum technical requirements.
📌Note: If the course title is blank, you can use the Access Digital Assistant for further support.
You can also try:
A different internet browser, we recommend Google Chrome.
Access the console through private or incognito mode in your browser.
Try using the CPL Learning mobile app.
If it's a video that won't play, try pausing the video for a while to allow it to buffer.
Further troubleshooting steps
If your course still isn’t loading, use the Access Digital Assistant and provide the following information:
The name of the course that won't load.
The device type and browser you're using.
A description of what you see:
Blank screen, loading spinner, error message.
Whether the issue affects one user or multiple users.
Mobile device troubleshooting
If you're accessing courses on a phone or tablet, standard browser troubleshooting may not resolve the issue. Try the following:
Use the CPL Learning mobile app rather than a browser, this is the recommended way to access courses on mobile.
Ensure your app is updated to the latest version via the App Store or Play Store.
Check that you have a stable internet connection, switch from Wi-Fi to mobile data to test.
Close the app fully and reopen it.