Reset a failed course
If you've failed your course and it's now locked, you need to speak to your manager who can reset it for you.
⚠️ Important: You need specific permission to be able to reset courses. If you can't reset courses, reach out to your Head Office.
If you're a manager or general manager, you can reset a failed course by following the steps below:
Log in to console.
Click Stats, then click Descendant Stats.
Search for and select the learner in question.
In the search bar on top of the page, enter the name of the employee whose course needs to be reset.
Don't click on the employee's name.
Navigate using the scroll bar.
Use the horizontal scrollbar at the bottom of the page to navigate through their assigned courses.
Each course is represented by an icon. These icons may stretch across the screen, so you will need to scroll left or right to view them all.
Click Reset.
Once you locate the failed course, you’ll see a small reset option appear below the icon.
Note: If you can't find the reset button, this may happen because you don't have the right permission or the course is not failed.
Scorm course
Note: Scorm courses typically launch in a new browser window.
To reset a scorm course follow the steps below:
Click the Course or Learning tile.
Click Launch course.
Click Retake assessment.
Once a user fails the end assessment, a failure message appears along with the reset button. This automatically redirects you to the first question of the end assessment, allowing you to retry.
If the user closes the window after failing the end assessment, an additional failure message and reset option is provided upon returning to the course.
🤓 Tip: If required, you can set up automatic resets for failed courses.