It's only been a few weeks since our last update — and we're already back with more!

The CPL Learning team has been busy, and here's a roundup of the latest updates and improvements we've shipped. 👇

We’re continuing our work to redesign all email notifications across CPL Learning, focusing on improved clarity, consistency and structure.

Previously, email notifications varied in structure, tone and clarity, which could sometimes lead to confusion. We're fixing that by introducing a consistent, clean and professional email design across the platform.

Following on from our last release, the following notification categories have now been updated and are live:

More categories are coming soon — watch this space!

You may already be familiar with Splash Notifications — a great way to grab your users' attention with targeted messages directly on their screen. This release introduces an improvement that makes it easier for users to reach the content you want to highlight.

Previously, you could add a library item to a splash notification. You can now take this a step further by adding a direct link to a course. When users click the notification, they’re taken straight to the course page without needing to log in again.

The result is a smoother experience with no new tabs and no interruptions.

Here's what's new:

Please note: To use this feature, users must have access to Content Hub. Additionally, deep links only work when clicked directly from a splash notification and cannot be copied or used in external emails or other channels.

If your organisation uses the Evo integration, this update resolves an issue with how user statuses are synced between Evo and CPL Learning, ensuring both systems stay aligned.

Here's what changes depending on the user's status:

When a user has been created in Evo but has never completed their registration (status: "Added"), and they leave the company, their Evo record is deleted. This happens because:

Previously, when this deletion occurred, the corresponding CPL profile remained Active, even though the user's name was updated to Deleted User.

This inconsistency has now been resolved. When an Evo record is deleted, the CPL Learning profile is updated accordingly — the user record is kept, but all personal details are wiped, appearing simply as Deleted User in the Admin Tool.

When an active Evo user leaves the company, their Evo record is deactivated rather than deleted. This allows the record to be re-enabled if the employee is rehired, so they can use the same account again.

Previously, when this deactivation occurred, the corresponding CPL profile remained Active — the status was not being synced correctly.

This has now been fixed. When a user is deactivated in Evo, their CPL Learning profile is set to Inactive — all user details are kept, only the status changes.

We've made an update to how password resets are handled in CPL Learning for users who have been migrated to Evo.

When a user is migrated to Evo, their authentication is managed exclusively through Access Identity — not CPL Learning. As a result, the password reset option in CPL Learning is no longer valid for these users and has been disabled.

Here's what changes based on the user's migration status:

For users who have been migrated to Evo, the password reset and recovery code options are no longer available in the Admin Tool.

Migrated users can reset their own password at any time through the "Forgotten my password" self-service flow within Access Identity.

For users who have not yet been migrated to Evo, nothing changes — the password reset and recovery code options remain available in the Admin Tool as before.

We've introduced two new updates that give administrators more flexibility when managing users across CPL Learning and Evo. Both updates address scenarios where organisations need to add users to one platform without automatically syncing them to the other.

When the Evo → CPL integration is enabled, CPL previously blocked all manual user creation. This meant that organisations that needed access to CPL Learning, but didn't need an Evo account, had no way to add users manually.

This has now changed. Admins can now bypass this restriction for specific users.

Here's how it works:

When the CPL → Evo integration is enabled, all users created manually in CPL are automatically pushed to Evo as new profiles. This sync runs every 30 minutes. However, organisations sometimes need to add users to CPL Learning — such as temporary staff who only need to complete a few courses — without generating an Evo profile for them.

This has now been addressed. When creating a new user in CPL, admins now have the option to suppress the Evo sync for that specific user.

Here's how it works:

Evo Navigator introduces a new way to access your most‑used CPL Learning tools directly within the Navigator experience, without needing to open the platform.

Here's what's available:

A quick overview of your team's compliance status. See at a glance who is non-compliant or overdue across your compliance groups — whether that's for your site or across all sites.

View and manage your active appraisals. You can go in, view your appraisal, add to it or amend it, and send it to your team manager— all in one place.

For managers — see all appraisals you're responsible for, add your comments, and move them forward to the next stage.

See and action your active surveys. Only surveys that can be actioned will appear in this list.

View and action any checklists that need your attention. Upload evidence, view resources, and sign off your checklists directly from Navigator.

For admins — search for employees or user groups and allocate courses directly from Navigator. The system will let you know if a course has already been allocated.

Browse upcoming events, book your place, or register your interest — all from a clean calendar view.

💡 Evo Navigator is not available by default. To upgrade to Evo Navigator, speak to your Account Manager or CSM/TSM.

Have questions about any of the features above, or interested in making changes or migrations to your platform? Reach out to your Account Manager or CSM/TSM — we're happy to help!

More updates are planned as we continue to evolve the platform.