Getting started
Get started and make the most of your software.
Get started as a userEverything you need to know to get started as a user.
Get started as a managerEverything you need to know to get started as a manager.
Get started as an admin userEverything you need to know to get started as an admin user.
Log in to your account
Everything you need for accessing your account, whether it's the first time or you're having trouble logging in.
Update your account detailsYou can update your verified email, username, and phone number or upload a profile picture to your CPL Learning account.
Admin Tool log in as a userYou can impersonate a user
Where to sign in to access your account and coursesYou can login into your CPL account and access your courses.
Manage team members resend inviteYou can resend the invite if a user hasn’t received their initial login email.
Redirected to my old accountYou can clear your browser cache to avoid being redirected to an old account.
Admin tool view user login historyYou can view your employees login history on the CPL Learning account.
Access the Admin ToolYou can access the Admin Tool in a few easy steps.
Further support
Check out our guides on how you can get further support.
New support process starting the 16th of December 2025Our AI messenger offers instant support and escalates unresolved issues to our team for quicker assistance.
Service status dashboardThe purpose of this article is to explain how to access the status dashboard and what the dashboard is for.
Subscribe to alerts from the service status dashboardYou can subscribe to receive alerts from the dashboard regarding your Hospitality products, or unsubscribe, in a few simple steps.
Contact the finance teamUse the Access Digital Assistant to contact the Finance team and get support with billing, payments, and account-related queries.
Use the Access Digital AssistantFind out more about utilising the Access Digital Assistant.