In this section, you’ll find guidance on how to contact our Finance team using the Access Digital Assistant. This conversational support experience helps you get answers faster by guiding you through the right options, whether you need help with invoices, payments, or account details.
Contact Finance using the Access Digital Assistant
We've updated our contact us experience to use conversational support, making it easier and faster to get the help you need. This new approach enables us to resolve your queries more efficiently whilst providing a smoother, more personalised experience.
To access the Finance hub, follow the steps below:
Go to our Contact us page.
Click the message bubble
in the bottom-right.Click Ask a Question, then select the option most suited to your query.
Provide the requested details.
Type your question in the chat box.
What you can contact the Finance hub about
The Access Digital Assistant can help with a wide range of finance-related queries, including:
Obtaining invoices and account statements
Making remittances
Understanding the account reconciliation process
Setting up a direct debit
Managing purchase orders and invoices
Requesting company name changes
Updating addresses or contact details
Sample questions
Here are a few examples of what you might ask:
💬 How do I set up a direct debit?
💬 How can I get a copy of my invoice?
💬 Can you explain the remittance process?
💬 What is the process for setting up a direct debit?
💬 How do I update my address or contact details?