This situation often arises when managing multiple CPL Learning accounts, where users may face challenges like being redirected to an unintended account.
If you're redirected to your old account when you try to log in, follow the steps below:
â ď¸Important: Check that you have received a welcome email from your new employer containing your first-time username and password. If you have not received this email, please contact your Head Office to request your account details.
Clear browser cache or sign in from a private page.
Enter your new username and password.
Once you've signed in on the login page with your first-time login details, you need to register your phone number and email address.
đNote: If you still can't log in, please reach out to your manager and they can generate a recovery code. You can then enter the recovery code and sign in.