In this section, you’ll find guidance on viewing and managing courses when adding them to a user’s account in the Admin Tool. It covers checking all courses from an order, available licenses, why some courses may be greyed out or unavailable, and why multiple versions of the same course exist, with the higher course ID indicating the most recent version.
View courses from an order
⚠️ Important: Only managers, assistant managers, and administrators can access or request access to the Admin Tool. If you don't have the relevant permission, reach out to your Head Office.
To view the list of available courses from your order, follow the steps below:
Log in to the Admin tool, then click Employees.
Search for the relevant user, then click Products.
Click Courses, then click Add products.
Top-right order ID number: If the company has multiple active orders, click the order number to open a drop-down menu showing all available orders.
To switch between them, click a different order from the list.
Each selected order will load a list of available courses.
If you see courses with the same name but different course ID numbers, it means there are multiple versions of that course. The higher course ID number indicates the most recent version.
Number of available licenses: The number of licenses available is shown in the licences column on the far right of each course row.
This number tells you how many users can be assigned that specific course under the selected order.
Some companies use an unlimited access license type. In these cases, the course row shows one license, but you can assign it to unlimited users.
Greyed out courses: If courses are greyed out, this means they are already assigned to the user's account.
No order available: This means the order expired.