Hierarchy is the way you organise your company structure and control visibility. There are two parts to hierarchy organisation and sites. These were previously known as the above and below site hierarchy.
Hierarchy is used for reporting, the people module, stats, and checklist admin visibility.
â ď¸ Warning: If you manually add a parent via the Config section and the change keeps reverting, this is because the system automatically updates user hierarchy based on the site hierarchy. Any manual change will be overwritten the next time the system syncs. To make a permanent change, you must configure the relationship at the site hierarchy level.
To manually add a parent to a user, follow the steps below:
Log in to the Admin tool.
Click Employees, then select the user you wish to add a parent for.
Click Config, then click Hierarchy.
From the list, select Parents.
Click Add, then search for the parent name.
Click Save.
đNote: Allow up to four hours for this to update within your system and reporting.