This activity introduces you to British Sign Language (BSL) phrases that are especially useful in hospitality. You don’t need to be fluent to make a difference – even a few signs can help you connect with guests and make their experience more welcoming and inclusive.

By the end of this activity, you’ll feel more confident using basic BSL to greet, serve, and interact with Deaf and hard-of-hearing guests, while also building a more inclusive environment for everyone. Small steps in learning BSL can have a big impact, helping create the kind of warm, inclusive service that makes every guest feel valued.

This course is now live and can be accessed by all learners on the CPL Learning Platform. To take advantage of our new content, please contact your Customer Success Manager for more assistance.