Courses
Create, find and navigate content, track your progress, and access your certificates.
By Xanthe1 author54 articles
Manage course registrations
Add, remove, or transfer courses for users or user groups.
- Book or cancel eventsYou can book, request, and cancel courses or events through the learning platform event calendar.
- Order or site license renewalYou can easily renew your order.
- Event not showing on the calendarYou can verify the event type status and enable it if an event is not showing on the event calendar.
- Link a training record to a courseYou can link a training record to a CPL Learning course and bulk upload them.
- View and manage courses through the admin toolView all available courses from a specific order through Admin tool.
- Create a news articleYou can create, manage, and control the visibility of news posts using the News editor. You can publish articles, schedule posts, manage audiences, enable comments, and pin important updates.
- Manage attendees booked to an eventManage event attendees, update attendance outcomes, add or remove attendees, and maintain existing events directly through the Event Editor.
- Create and manage eventsYou can create and manage events types, venues, trainers, and both in-person and virtual events within the learning platform.
- Navigate through coursesYou can navigate through your course using different options
- Book or reschedule your personal license courseComplete your personal licence exam on Zoom and find details about booking, rescheduling, renewing, and receiving your certificate after completion.
- Admin tool add courses to a user groupAssign a course to a user group. You can assign courses to user groups based on different criteria.
- Upload and manage training recordsYou can manage training records by adding records, upload certificates, create descriptions for reporting, and set up renewal rules.
- Access and navigate the content hubThe content hub is designed to make learning and compliance faster, easier, and more intuitive for your learners.
- Request a course transferYou can transfer or reinstate previously completed courses with another company or within the same company.
- View end assessment resultsHow to check whether you've passed a course.
- Translate a course into a different languageAdd different languages to your courses.
- View course completion statsYou can check the stats for your completed courses and see why a course hasn't updated to the Complete status.
- Set up course renewal rulesYou can configure course renewal rules to automatically reset courses after a set amount of time.
Course creator
Create courses, set up your course info page, or update SCORM courses.
- Update a scorm course in course managerUpdate a scorm course file in CPL Course Manager and understand how updates affect users who have already been allocated the course.
- Add questions to a module through course creatorYou can create and manage questions within course modules to assess learner knowledge and track completion.
- Add questions and set up the end of learning assessment in course manager.
- Add a certificate to a course you’re building with course creatorAdd a certificate to a course you're creating through course manager.
- Upload Scorm or xAPI courseYou can upload scorm file through course creator
- Request to add a SCORM course to brandingFind out how to make a new SCORM course available to assign to learners.
Certificates
Find and download certificate for completed courses.
- Admin Tool Enable Ecert printYou can enable certificates from previous learning on the users new account.
- Download certificates as a userYou can access your completed course certificates, download them for your records, and understand how long they remain available, including important information about certificate retention and course resets.
- Can't see my certificatesTroubleshoot missing certificates by checking course completion status, licence validity, account associations, certificate configuration, and certification requirements.
- Certificate requestYou can request certificates from previous employer.
- Download descendants certificatesYou can download your employees certificates
Course issues
Troubleshooting steps for issues with courses.
- Can't move forward on the next module with my courseI can't move past the current module on a course.
- Minimum technical requirements to run our softwareThese are the minimum technical requirements you need to run our software.
- Clear browser cacheHow to clear cache in your internet browser.
- Course not launching or blockedRemove pop-up blockers to launch your courses.
- Courses are not loadingCourses are accessible but do not load correctly in the CPL Learning platform.
- Videos not loadingVideos won't play or keep freezing.
- Unable to unlock end assessmentYou can troubleshoot issues with unlocking the final module of your course by reviewing incomplete sections and completing all required course activities.
- Courses are not showing up to my accountCourses are not visible on your account.
- Course won't update as completeThe course status doesn't change to complete even after completion.
- Unlock end assessmentComplete all sections within your course to unlock your end assessment.
Learning journeys
As a manager you can guide users through a structured and personalised skill development pathway.
- Add the learning journey report widgetYou can add the Learning Journey report widget to display key learning journey information and provide users with quick access to relevant learning content.
- Access, edit and manage allocation on learning journeysYou can use learning journeys to guide users through a structured and personalised skill development path.
- Learning journeys import pathwayYou can migrate your existing learning pathways to the learning journey platform.