If a user group is not appearing in the dropdown list when you try to allocate items, this is because the Available for Allocation toggle has not been switched on for that group.
đNote: You'll need access to the Admin tool to complete these steps. If you don't have access, contact your Head Office or request permissions using the Access Digital Assistant.
Make a user group Available for Allocation
Follow the steps below to switch on the Available for Allocation toggle for the user group.
Log in to the Admin Tool.
Click User Groups.
Find and open the user group that is not appearing in the dropdown.
Switch the Available for Allocation toggle on.
Click Save.
The user group will now appear in the dropdown list when allocating items such as checklists, appraisals, library items, or news items.