Health and safety awareness front of house release notes

We're pleased to announce the release of our health and safety awareness course for front of house.

Health and Safety Awareness Front of House

In the fast-paced environment of the hospitality industry, prioritising health and safety is paramount in order to achieve and maintain a secure and safe workplace environment.

This activity outlines your specific duties concerning the workplace environment, potential risks, control measures, and common hazards you're likely to come across, in addition to the proper implementation of safe work procedures.

Designed with front of house team members in mind, this course offers role-specific content, aiming to provide relevant knowledge of health and safety procedures and regulations. Should the need arise for more concise, role-specific training, you can explore our specialised courses tailored for Managers and Back of House roles, as well as our full Awareness course.

Course versions

We've created versions of this course specifically for team members in different roles, including:

Promotional video

For a sneak peak, watch our promo video below:

Course overview

By the end of this course, you'll be able to:

Explain why health and safety is important.
Identify common hazards within the workplace and follow safe systems of work to avoid risks.
Maintain the principles of health and safety in the workplace.

Section 1: Why is health and safety important?

In this section, you'll learn about:

Why identifying hazards and implementing controls are vital.
Employee responsibilities under legislation.
Key components of a health and safety policy.

Section 2: Common health and safety hazards

In this section, you'll learn about:

Definitions and examples of hazards, risks, and controls.
Common health and safety hazards in hospitality.
How controls affect risk: Role-specific scenarios.
Controls for common hazards.
Personal Protective Equipment (PPE).
Safety signage.
Responding in an emergency.

Section 3: Maintaining health and safety

In this section, you'll learn about:

Risk checking methods.
Who's responsible for health and safety in the workplace: Who should you report to?
Reporting accidents.

Course name	CPL Health and Safety Awareness Front of House
Course ID	3325
Duration	20 minutes
Assessment	5 questions, 80% pass rate
Release date	March 2024
Endorsements	IOH
3rd party input	All About Greens
Accessibility	Console, App
Category	Compliance

Improvements in latest version

Content	Situational content specific to front of house team members. Content validated by a subject matter expert to ensure the ongoing relevance and accuracy of the material. Extra resource downloads included to support learning. General course promotes awareness for all team members.
Accessibility	Subtitles included in videos. Transcripts available for all videos. Accessible colours used. Extra resources include fully accessible PDFs. Glossary included to explain key definitions. Screen reader friendly.
Video and animation	Live action video to demonstrate controls in a hospitality environment, featuring All About Greens, a vegan cookery school. Used branching scenarios, where learners make choices, coupled with animated videos to increase engagement. Animated case study video included to provide relevant, human-centred approach.
Design	Engaging graphics and downloads. Improved UX User-centred design, easier to navigate and understand. Increased interaction for learners helping engagement. Mobile-first design.
Legislation	Relevant legislation ensuring coverage for England, Scotland, Wales, Northern Ireland.